Full of Smiles

I ordered a bouquet to be delivered to my friend as a bereavement. I ordered them on Thursday July 20 which the site promised same day delivery (I order before 1pm). I received an email at 4pm that day notifying me they had been delivered. Today July 21 I receive a call from Gary at Floral Basket at 1:22pm asking me to call back about the delivery. I call back and there is confusion about the delivery (it hasn’t been delivered yet). Gary told me the driver needed a gate code to which I told him the neighborhood isn’t gated. At some point during this call I got disconnected on their end. I waited for them to call me back which they hadn’t. I called them back at 2pm and he was still checking with his driver. My friend let me know shortly after that since she wasn’t home they couldn’t deliver to her but said she could come to the shop or pay a “redelivery” fee. I paid $25 for delivery all ready. At no point did the shop reach out to me again letting me know they couldn’t deliver the arrangement or inform me about the options to have them redelivered. I called Gary back to confront him and all there was were excuses and multiple times I was told there were a lot of orders today (not my problem Gary). There is no accountability or professionalism. He refused to help because I booked through a “third party” company. I highly suggest you save your money and do not spend it at the Floral Basket because it is a trash establishment.

The Floral Basket and Helen were amazing during the hardest time in my family’s life. We lost a loved one and reached out to Helen for flower arrangements for the service. Helen was so caring and kind that she made it simple for us to find the arrangements we liked, make a few changes that made them special for my dad and delivered them to the funeral home even on a Sunday. When we walked in for the first time to set up for the wake, the peaceful smell of lilies was so comforting. The team at The Floral Basket was professional and punctual and the arrangements were absolutely beautiful and fresh. Thank you so much for being part of this hard moment in our lives. Your flowers brought us so much peace and joy.

The Floral Basket and Helen were amazing during the hardest time in my family’s life. We lost a loved one and reached out to Helen for flower arrangements for the service. Helen was so caring and kind that she made it simple for us to find the arrangements we liked, make a few changes that made them special for my dad and delivered them to the funeral home even on a Sunday. When we walked in for the first time to set up for the wake, the peaceful smell of lilies was so comforting. The team at The Floral Basket was professional and punctual and the arrangements were absolutely beautiful and fresh. Thank you so much for being part of this hard moment in our lives. Your flowers brought us so much peace and joy.